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FAQ
Common questions about carpet cleaning services from CarpetCare of New England.
Call (857) 219-3535We use hot-water extraction (also called steam cleaning) — the method recommended by most carpet manufacturers and the Carpet and Rug Institute. It penetrates deep into fibers to remove embedded dirt, allergens, and bacteria, then extracts the water and residue. We use truck-mounted equipment for superior suction and faster dry times.
With truck-mounted equipment, most carpets are dry in 4–6 hours. Turning on ceiling fans and keeping the space ventilated speeds this up significantly. Portable machine cleaning can take 12–24 hours — one reason we use truck-mounted equipment exclusively.
Yes. We use EPA-registered, non-toxic cleaning solutions that are safe for children and pets once dry. If you have a specific sensitivity or allergy, let us know before the appointment and we can discuss alternatives.
Yes — but it requires treating the pad and subfloor, not just the surface fiber. We use enzyme-based treatments that break down uric acid crystals at the source. For severe cases, we may recommend a flood treatment or pad replacement. We'll assess and tell you honestly what to expect.
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Call us or book a free estimate — we respond quickly.
We move standard furniture (sofas, chairs, beds) as part of the service. We ask that you move small items, fragile objects, and electronics before we arrive. Heavy items like pianos, entertainment centers, and china cabinets stay in place.
The Carpet and Rug Institute recommends professional cleaning every 12–18 months for average household use. Homes with pets, children, or allergy sufferers benefit from cleaning every 6–12 months. Regular cleaning also extends carpet life and maintains manufacturer warranties.
Yes — area rugs (including Persian and wool rugs), sofas, sectionals, chairs, and ottomans. We assess the fabric type and construction before choosing the appropriate cleaning method to avoid shrinkage or color bleeding.